Enterprise Customer Success Manager (Ai)

TL;DR

Enterprise Customer Success Manager (AI): Managing customer relationships, ensuring their success with the hirify.global platform with an accent on strategic guidance, value delivery, and risk mitigation. Focus on driving platform adoption, identifying expansion opportunities, and acting as the voice of the customer to support product improvements.

Location: Dresden, Chemnitz, or Leipzig with hybrid work options

Company

hirify.global offers an AI-native Employee Experience Platform that empowers organizations to connect and inspire their employees through leading communication channels.

What you will do

• Build and maintain strong, strategic relationships with customers as a trusted advisor.
• Lead regular check-ins and Business Reviews to align on goals, showcase value, and strengthen the partnership.
• Take full ownership of renewals by guiding customers through a clear and value-driven renewal process.
• Monitor customer health, identify risks, and develop actions to prevent churn.
• Identify and drive upsell and expansion opportunities based on customer needs and product usage.
• Provide proactive guidance on platform adoption, best practices, and approaches to strengthen internal communication.

Requirements

• 3+ years in Customer Success, Account Management, or a hybrid Sales/CS role within SaaS.
• Business fluent in German and English.
• Proven experience owning a revenue quota (Renewals and/or Upsells) with a track record of meeting or exceeding targets.
• Comfort navigating contract discussions and commercial negotiations with procurement and decision-makers.
• Ability to move beyond "support" conversations to discuss business value, ROI, and long-term strategy.
• Exceptional presentation skills, capable of leading Executive Business Reviews with C-Level executives.

Nice to have

• Experience with CRM tools, e.g., Salesforce, Gainsight, HubSpot.
• Background in HR Tech or Internal Communications.

Culture & Benefits

• Competitive compensation with Long Term Incentive Plan (LTIP).
• Flexible working time models and hybrid work options, supported by a yearly flex work allowance of €1560.
• 31 vacation days annually, plus pro rata fully paid Fridays off during August.
• Monthly Wellbeing Allowance €35 for fitness, mental health, hobbies, or relaxation.
• Company pension scheme.
• One day off per year for supporting a social project.