Senior Customer Success Manager, Enterprise (SaaS)

TL;DR

Senior Customer Success Manager, Enterprise (SaaS): Owns the full customer lifecycle, from onboarding and adoption through renewal and expansion with an accent on aligning hirify.global to strategic initiatives and compensation strategy. Focus on driving measurable customer outcomes and proactively managing churn risk, balancing customer advocacy with business objectives.

Location: Hybrid in Austin, TX (in-office 3 days per week), or Remote in Raleigh, NC or Nashville, TN or Toronto, Canada

Salary: $115,000 - $150,000 a year (USD), for candidates in Canada $160,000–$208,000 CAD

Company

hirify.global is transforming the way companies plan, manage, and optimize sales performance.

What you will do

• Build and execute multi-quarter success plans that directly link platform use cases and adoption milestones to measurable, quantifiable value for the customer.
• Partner with executive stakeholders to align hirify.global to their strategic initiatives and compensation strategy.
• Lead business reviews and strategic planning sessions that tell a data-driven value story and influence renewal and expansion decisions.
• Develop multi-threaded relationships across global and cross-functional customer teams.
• Serve as a trusted advisor who can bridge business and technical discussions, guiding customers through complex workflows and integrations.
• Own full accountability for customer retention, expansion, and forecast accuracy within your portfolio.

Requirements

• 5+ years of progressive experience in Customer Success or Account Management within a B2B SaaS; at least 2+ years managing large enterprise-level accounts ($100K+ ARR).
• Proven success driving measurable customer outcomes, renewals, and expansions within large, global organizations.
• Strong executive presence and consultative storytelling skills.
• Demonstrated technical curiosity and comfort engaging on product architecture, integrations, and workflow automation.
• Proficiency with account planning, forecasting, and value realization frameworks.

Nice to have

• Experience in Sales Performance Management, Incentive Compensation, or RevOps technology.

Culture & Benefits

• 100% of medical, dental, and vision covered including 75% for dependents (US-ONLY).
• Flexible vacation days and quarterly mental health days.
• Enjoy a one-time expense on your 1-year work anniversary.
• Annual stipends for professional development and caretaking.
• 401k plan (US-ONLY).