Senior Customer Success Manager (AI)

TL;DR

Senior Customer Success Manager (AI): Responsible for ensuring customer success with hirify.global's innovative Agentic AI product with an accent on building strong relationships, fostering trust, and aligning solutions with customer objectives. Focus on driving product adoption, uncovering upsell opportunities, and providing feedback to product teams for continuous improvement.

Location: Hybrid work schedule, with team members coming into the office twice a week.

Company

hirify.global is a global communications platform powered by Language AI, committed to breaking down language barriers and improving communication for individuals and businesses worldwide.

What you will do

• Understand customer ecosystems, priorities, and goals to foster trust and long-term partnerships.
• Conduct data-driven business reviews to demonstrate value and align solutions with customer objectives.
• Partner with internal teams to align processes with customer goals and ensure early success.
• Promote product adoption by strategically introducing solutions to key stakeholders and guiding customers on using product features to maximize value.
• Collaborate with sales to uncover upsell and cross-sell potential.
• Work cross-functionally to address customer needs and resolve issues efficiently.

Requirements

• 4+ years of customer success experience or account management, with a focus on retention and customer satisfaction.
• Experience working with SaaS platforms or AI-driven solutions is essential.
• A solid understanding of technical workflows, APIs, integrations, and data handling.
• Strong presentation, verbal, and written communication skills, with the ability to engage and influence senior stakeholders.
• Exceptional organizational skills to manage multiple accounts and priorities effectively.
• A proactive, can-do attitude with the ability to take ownership and work through challenges in a dynamic environment.

Culture & Benefits

• Diverse and internationally distributed team with people of more than 90 nationalities.
• Hybrid work schedule with flexible working hours.
• Virtual Shares, linking your contribution directly to hirify.global’s growth.
• Regular in-person team events.
• 30 days of annual leave.
• Competitive benefits tailored to your location.