Account Manager (B2B SaaS, Food Tech)

TL;DR

Account Manager (B2B SaaS, Food Tech): Managing post-sales relationships for a portfolio of customers, ensuring maximum ongoing value and driving revenue growth by identifying upsell and cross-sell opportunities. Accent on strategic account management, internal advocacy, and project leadership. Focus on building deep, long-term partnerships and transforming customer needs into value-driven solutions.

Location: Hybrid in Ghent, Belgium. Applicants must possess the legal right to work in Belgium. No relocation assistance is provided.

Company

hirify.global is an API-first platform revolutionizing commerce by providing a connected suite of on and off-premise solutions for the food and retail industries.

What you will do

• Drive commercial growth and retention by owning contract renewals and identifying expansion opportunities.
• Build long-term partnerships through strategic account management and Quarterly Business Reviews (QBRs).
• Act as the main point of contact for customers, gathering requirements and advocating internally with Product, Legal, and Finance teams.
• Lead strategic customer projects, from identifying new locations to showcasing new platform features.
• Manage your book of business by segmenting and prioritizing customers and autonomously deciding engagement cadence.

Requirements

• Fluency in English, French, and Dutch with strong written and verbal communication skills is essential.
• 3-5 years of experience in Account Management or a commercial-focused role with a proven track record within the B2B SaaS & Food Tech industry.
• Expert relationship building and communication skills with a high degree of empathy.
• Great commercial acumen and a deep understanding of SaaS business models, subscriptions, and expansion paths.
• Good understanding of APIs/integrations and the ability to leverage data to read product usage and identify churn signals.
• Expertise in CRM tools (ideally HubSpot or Salesforce) for pipeline tracking and revenue forecasting.
• Demonstrable project management skills with the capacity to lead and manage multiple complex projects simultaneously.

Culture & Benefits

• Dedicated learning budget to help expand skills and knowledge.
• Opportunity to contribute to tackling significant challenges in the global tech industry.
• Immerse yourself in a culture where innovation drives weekly releases and new features.
• Collaborate with a diverse, international team that values transparency and multiple perspectives.
• Be part of a rapidly scaling SaaS unicorn at the forefront of the order management industry.
• Enjoy regionally tailored compensation and benefits packages.