Director, IT Business Systems (Salesforce)

TL;DR

Director, IT Business Systems (Salesforce): Owning and scaling hirify.global's core go-to-market (GTM) business systems, including Salesforce CPQ, marketing automation, finance, and customer support platforms, with an accent on aligning business processes, systems architecture, and execution. Focus on continuously improving end-to-Cash processes and leading system transformation initiatives for scalable growth.

Location: This role is intended to be hybrid, with an expectation of three days per week in the office once a Burlington-area office location is established. Until then, the role will operate remotely, with priority given to candidates who are based in the Greater Boston area and able to commute to Burlington long term.

Company

hirify.global is a leader in travel and expense solutions, creating an AI-powered platform to modernize financial operations and optimize spend across enterprises.

What you will do

• Own Salesforce as the system-of-record and hub for all GTM systems, including CPQ, marketing automation, finance, and customer support platforms.
• Provide hands-on Salesforce leadership, including configuration oversight, data model decisions, and automation.
• Lead and govern all Salesforce and Salesforce CPQ integrations, ensuring scalability, reliability, and long-term maintainability.
• Continuously improve end-to-end Lead-to-Cash processes, including Lead, Opportunity, Quote, Contract, Billing, and Revenue.
• Partner with stakeholders across Sales, Marketing, Finance, Operations, Product, and IT to translate business transformation initiatives into scalable system solutions.
• Build, mentor, and lead a high-performing Business Systems team (administrators, developers, analysts).

Requirements

• 10+ years of experience in business systems, enterprise applications, or process transformation roles.
• Hands-on Salesforce experience at an administrator, architect, or equivalent level (Salesforce certifications strongly preferred).
• Proven experience owning Salesforce as a hub-and-spoke architecture supporting multiple integrated GTM systems.
• Deep understanding of Lead-to-Cash business processes.
• Experience working with Salesforce CPQ and complex system integrations.
• Demonstrated player/coach leadership style.

Nice to have

• Experience integrating Salesforce with financial systems (NetSuite strongly preferred).
• Marketing systems experience (Marketo or similar).
• Experience in a high-growth SaaS or tech-enabled services environment.
• Familiarity with compliance frameworks such as SOX, GDPR, and data privacy requirements.

Culture & Benefits

• Competitive pay and flexible work environment.
• Inclusive and collaborative environment that supports your success.
• Opportunity to work with an AI-powered platform that modernizes finance operations.
• Work alongside bright minds in finance, tech, and AI to solve real-world challenges.
• Drive efficiency, innovation, and smarter financial decision-making for businesses everywhere.