Manager, Technical Account Management (Cloud Security)

TL;DR

Manager, Technical Account Management (Cloud Security): Leading and mentoring a team of Technical Account Managers to ensure customer success and satisfaction with hirify.global's cloud security platform, with an accent on technical guidance, customer retention, and program managing escalations. Focus on maintaining platform knowledge, addressing technical issues, and advocating for customer needs across departments.

Location: Remote (Australia). Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Company

hirify.global is a fast-growing startup focused on reinventing cloud security and empowering businesses to thrive in the cloud.

What you will do

• Lead, mentor, and motivate a team of Technical Account Managers, providing technical and strategic guidance.
• Collaborate with internal operations, sales, renewals, and marketing teams to drive customer retention and growth programs.
• Program manage account escalations to ensure timely and well-coordinated resolutions.
• Maintain up-to-date functional and technical knowledge of the hirify.global platform and monitor emerging cloud security threats.
• Help customers maximize their hirify.global investment by directing them to appropriate resources.
• Identify and address technical issues to ensure high levels of customer satisfaction and advocate for customer needs across departments.

Requirements

• 7+ years of experience as a TAM, Solutions Engineer, or a related customer-facing technical role.
• 3+ years of experience managing technical customer-facing teams.
• Practical understanding of cloud services, architectures, and security best practices.
• Familiarity with container technologies (Docker, Kubernetes) and associated security considerations.
• Proven track record of mentoring and managing high-performing technical teams.
• Excellent communication and interpersonal skills to engage with stakeholders at all levels.

Nice to have

• CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.

Culture & Benefits

• Join a company that is reinventing cloud security and empowering businesses to thrive in the cloud.
• Be part of the fastest-growing startup ever with a culture that values world-class talent.
• Work with a global team protecting the infrastructure of hundreds of customers, including over 50% of the Fortune 100.
• Make a significant impact in a massive and growing market.
• Enjoy the freedom to think creatively, dream big, and use your full range of skills.
• hirify.global is an equal opportunity employer.