Manager, Customer Success

TL;DR

Manager, Customer Success: Leading and mentoring a team of Customer Success Managers to drive customer adoption, retention, and satisfaction with hirify.global solutions, with an accent on developing strategies and aligning initiatives with business objectives. Focus on ensuring successful client engagements, resolving complex customer issues, and fostering continuous team learning.

Location: Hybrid in Austin, TX, USA

Company

hirify.global is a large-scale technology company on a mission to build a better Internet by providing network services that protect and accelerate millions of websites globally.

What you will do

• Lead and mentor a team of Customer Success Managers, ensuring successful client engagements.
• Develop and execute strategies to drive customer adoption, retention, and satisfaction.
• Collaborate with Sales, Product Management, and Engineering teams to align customer success initiatives with business objectives.
• Establish and track key performance metrics to evaluate team performance and identify areas for improvement.
• Act as a point of escalation for complex customer issues, working with internal teams for timely resolution.
• Foster a culture of continuous learning and development within the customer success team.

Requirements

• 5+ years of experience in customer success in a related industry.
• 3+ years of experience in a leadership or management role, collaborating with internal and external technical stakeholders.
• Experience working with CTOs, CISOs, and CIOs at large multinational/enterprise companies.
• Proven leader and motivator with experience building and leading growing customer success organizations.
• Excellent communication and interpersonal skills, with the ability to build strong relationships.
• Proven track record of driving customer success and achieving business outcomes.
• Ability to thrive in a fast-paced, dynamic environment.

Nice to have

• Experience serving in a CSP (Cloud Service Platform), Security and Networking company.
• Experience supporting organizations with complex team structures and architectures.

Culture & Benefits

• Flexible paid time off covering vacation and sick leave, including parental and bereavement leave.
• Comprehensive health and welfare benefits including medical, dental, vision, flexible spending accounts, and mental health support.
• Financial benefits such as 401(k) Retirement Savings Plan and Employee Stock Participation Plan.
• Commitment to a better Internet through initiatives like Project Galileo, Athenian Project, and 1.1.1.1.
• Support for a diverse and inclusive team.