Head Of Community And Customer Marketing (AI)

TL;DR

Head Of Community And Customer Marketing (AI): Leading a marketing team responsible for advocacy, storytelling, community building, and lifecycle engagement, with an accent on innovative value-exchange models. Focus on turning passive users into active brand ambassadors, sparking organic word-of-mouth, and fueling upsell motions.

Location: Remote

Company

hirify.global is the AI-powered business planning and performance management platform built for agility and scale.

What you will do

• Design and implement innovative value-exchange models that turn passive users into active, vocal brand ambassadors.
• Build and scale both "private" (Advisory Boards) and "public" (peer-to-peer) communities to position hirify.global at the center of the industry conversation.
• Build a world-class engine for high-fidelity storytelling, peer reviews, and customer-led content.
• Build and lead a high-performing team focused on excellence, accountability, and continuous experimentation.
• Partner with Sales to create a library of "on-demand" advocates and localized proof points.
• Establish a continuous feedback loop between our community and the Product team.

Requirements

• 10+ years of experience in customer marketing, advocacy, or community building within enterprise B2B tech.
• Proven track record of building advocacy and community programs from the ground up.
• Skilled at cross-functional alignment with the ability to influence and operationalise programs across Product, Sales, and Marketing leadership.
• The ability to measure and communicate the direct ROI of community and advocacy efforts on brand awareness, pipeline, and retention.
• A strong POV on what makes stories resonate today.

Culture & Benefits

• Competitive compensation package
• Stock options to ensure you have a stake in hirify.global's growth
• Generous time off and parental leave policies
• Brand new offices at the heart of major cities including New York, Paris, London and Toronto
• High-end equipment to do your work in the best conditions.