Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Act as a strategic partner to customers, building relationships, guiding renewals, identifying growth, and preventing churn for an AI-native Employee Experience Platform. Focus on owning revenue quotas (renewals/upsells), navigating contract discussions, and discussing business value with C-level executives.

Location: Hybrid work in Chemnitz, Dresden, or Leipzig, Germany

Company

hirify.global is a Unicorn company offering an AI-native Employee Experience Platform with industry-leading communication channels to help organizations connect and empower employees.

What you will do

• Build and maintain strong, strategic relationships with customers as a trusted advisor.
• Lead regular check-ins and Business Reviews to align on goals and strengthen partnerships.
• Take full ownership of renewals by preparing, coordinating, and guiding customers through the process.
• Monitor customer health, identify risks, and develop actions to prevent churn.
• Identify and drive upsell and expansion opportunities based on customer needs.
• Provide proactive guidance on platform adoption and best practices for internal communication.

Requirements

• 3+ years in Customer Success, Account Management, or a hybrid Sales/CS role within SaaS.
• Business fluent in German and English.
• Proven experience owning a revenue quota (Renewals and/or Upsells) with a track record of meeting or exceeding targets.
• Comfort navigating contract discussions and commercial negotiations with procurement and decision-makers.
• Ability to move beyond "support" conversations to discuss business value, ROI, and long-term strategy.
• Exceptional presentation skills, capable of leading Executive Business Reviews with C-Level executives.

Nice to have

• Experience with CRM tools (e.g., Salesforce, Gainsight, HubSpot).
• Background in HR Tech or Internal Communications.

Culture & Benefits

• Competitive compensation including LTIP (unit-based Long Term Incentive Plan).
• Flexible working time models and the option of hybrid work, supported by a yearly flex work allowance of €1560.
• 31 vacation days annually (including one floating holiday), plus pro rata fully paid Fridays off during August.
• Monthly Wellbeing Allowance of €35 for fitness, mental health, hobbies, or relaxation.
• Company pension scheme.
• One day off per year for supporting a social project (Volunteers Day).