Onboarding Automation & AI Engineer (SaaS)

TL;DR

Onboarding Automation & AI Engineer (SaaS): Radically improving how new customers are onboarded onto the hirify.global platform by transforming manual onboarding activities into repeatable, automated, LLM-driven workflows. Focus on automating configuration, building intelligent automation systems using Claude Code and REST APIs, and continuously improving onboarding workflows.

Location: Flexible working time and working place

Company

hirify.global is a no-risk insurance SaaS software provider with a global reach, digitalising and connecting the $4 trillion insurance industry.

What you will do

• Automate customer onboarding configuration including documents, forms, referral rules, workflows, and integrations.
• Build intelligent automation systems to reduce manual configuration work, making use of Claude Code (and/or similar) and REST APIs.
• Work closely with implementation teams to identify automation opportunities, translate onboarding steps into automation patterns, and monitor/support uptake.
• Create reusable onboarding templates for common customer and product setups.
• Apply AI to interpret requirements and generate configurations.
• Identify process bottlenecks and continuously improve onboarding workflows.

Requirements

• Extensive knowledge of Claude Code, AI and cloud tooling ecosystem, process automation and relevant industry trends.
• Strong engineering mindset with a solid technical background.
• Prior experience as a developer, software engineer, system analyst, or similar technical role.
• Ability to design and maintain APIs, scripts, and configuration automation.
• Comfortable working with complex, configuration-heavy systems.
• Strong problem-solving and analytical skills.

Nice to have

• Background in SaaS onboarding, implementation, or professional services.
• Familiarity with insurance or financial software.
• Experience building internal automation tools or frameworks.

Culture & Benefits

• Flexible working time and working place.
• Health insurance or sports compensation.
• Flat structure.
• Friendly colleagues and supporting managers.
• Family- and employee-friendly employer.