Director, Renewal Sales (AI/SaaS)

TL;DR

Director, Renewal Sales (AI/SaaS): Leading the Americas renewal sales team and owning Gross Renewal Rate (GRR), supporting customer transition to SaaS and AI solutions. Focus on strategic leadership, operational excellence, and data-driven strategy for the AMER market, ensuring customer retention and growth.

Location: King of Prussia, PA, Boston, MA, or remote within East Coast and Central Time Zone locations in the US.

Salary: $134,365 – $168,000 USD per year (base)

Company

hirify.global transforms complex data landscapes into actionable insights, serving over 40,000 global customers with pervasive data quality and advanced AI/ML capabilities.

What you will do

• Lead and manage the Americas Renewal Sales team, providing strategic direction, mentorship, and performance management.
• Drive Gross Renewal Rate (GRR) performance for the AMER region, executing strategies to minimize churn and maximize customer satisfaction.
• Lead efforts to transition customers from on-premise solutions to hirify.global’s cloud-based SaaS offerings and AI-driven innovations.
• Develop strategies to secure renewals and identify opportunities for additional value and growth within accounts through upselling and cross-selling.
• Proactively identify at-risk customers and collaborate with Customer Success, Support, and Sales teams to ensure renewal.
• Utilize analytics to monitor renewal trends, forecast outcomes, and inform data-driven strategies tailored to the AMER market.

Requirements

• 7+ years of experience in sales, customer success, or renewals, with at least 3 years in a leadership role owning a quota.
• Proven track record of driving GRR and exceeding renewal targets, particularly in a subscription-based model within the AMER region.
• Experience leading customer transitions to cloud/SaaS environments and familiarity with AI-driven solutions.
• Strong team leadership skills, with a focus on coaching and developing a high-performing team.
• Excellent communication, negotiation, and relationship-building skills.
• Familiarity with Salesforce or other CRM systems and a background in business intelligence or data analytics software.

Culture & Benefits

• Named in Newsweek’s ‘Americas Greatest Workplaces 2025’.
• Genuine career progression pathways and mentoring programs.
• Culture of innovation, technology, collaboration, and openness.
• Flexible, diverse, and international work environment.
• Comprehensive benefits including medical, dental, vision, life, short and long-term disability coverage, paid time off, and 401(k) program with company match.
• Extra “change the world” day and another for personal development.