Director of Account Management (AI)

TL;DR

Director of Account Management (AI): Leading and scaling a high-performing Account Management team responsible for driving customer retention and expansion for a leading AI marketing platform with an accent on owning forecasting, pipeline management, and attainment for renewal and expansion revenue. Focus on building and refining operating models for customer growth, strategic customer engagement, and ensuring a unified customer experience.

Location: This fully remote role is open to candidates located in the continental US.

Salary: $320,000 OTE annually

Company

hirify.global is a leading AI marketing platform that enables innovative companies to reimagine their end-to-end marketing workflows and drive higher ROI.

What you will do

• Build, lead, and develop a high-performing Account Management team responsible for renewals, expansions, and customer growth.
• Create and refine the operating model connecting retention, expansion, and customer outcomes.
• Own forecasting, pipeline management, and attainment for renewal and expansion revenue.
• Partner with Finance and Executive Leadership on renewal forecasts and performance communication.
• Collaborate cross-functionally with Customer Success, Sales, Product, and Marketing for aligned customer strategy.
• Support Account Managers in complex renewal/expansion cycles, providing strategic deal coaching.

Requirements

• 10+ years of B2B SaaS Account Management experience, including at least 3 years leading account management teams.
• Proven experience building or scaling an account management function focused on both retention and expansion.
• Strong operational and forecasting discipline; confident owning numbers and managing pipelines.
• Deep understanding of customer lifecycle models and how to operationalize retention and growth strategies.
• Ability to balance commercial outcomes with customer-centric strategy.
• Excellent cross-functional collaboration skills, especially with Sales, Product, Operations, and Finance.

Culture & Benefits

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families.
• 401(k) program with up to 2% company matching.
• Equity grant participation.
• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work.
• FlexWellness program ($1,800 annually) to help support your personal health goals.
• Generous budget for home office set up.
• $1,500 annual learning and development stipend.
• 16 weeks of paid parental leave.