Strategic Engagement Manager (AI)

TL;DR

Strategic Engagement Manager (AI): Owning the success of strategic enterprise customers by translating their AI vision into measurable business outcomes and building long-term partnerships. Focus on orchestrating implementation, driving value realization, and identifying expansion opportunities across regions and functions.

Location: Berlin Office; London; Munich Office; Remotely in Europe

Company

hirify.global is one of the fastest growing startups in the world of Generative AI and customer service, building a voice-first GenAI platform for contact centers to automate customer service with natural-sounding conversations.

What you will do

• Lead hirify.global’s most strategic enterprise relationships, owning success plans, KPIs, and measurable business outcomes.
• Translate executive-level AI and CX ambitions into enterprise-wide impact across multiple business units and geographies.
• Orchestrate implementation and delivery excellence, managing timelines, dependencies, and cross-functional execution for on-time go-lives.
• Build and sustain deep, trust-based partnerships with senior stakeholders, evolving hirify.global’s position to a long-term strategic ally.
• Quantify and communicate value through data-driven storytelling, executive business reviews, and success narratives.
• Identify and capture expansion opportunities by leveraging demonstrated success to scale adoption across regions, functions, and use cases.

Requirements

• 8+ years of experience in enterprise software, consulting, or customer success, managing large, strategic accounts and driving measurable business outcomes.
• Proven track record of translating executive vision into commercial value and designing scalable success strategies.
• End-to-end ownership mindset, decisive under ambiguity, accountable for results, and skilled at aligning cross-functional teams.
• Board-level presence, able to influence senior stakeholders, lead strategic discussions, and articulate business impact.
• Strong grasp of AI, automation, and enterprise integration, with the ability to translate technical possibilities into tangible customer value.
• A builder’s mindset: structured, proactive, collaborative, and able to elevate teams through clarity, rigor, and positive leadership.
• Strong communication skills in English.

Nice to have

• Advanced education (MBA or Master’s in Business, Engineering, or related field).

Culture & Benefits

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Enjoy an immersive onboarding experience in Berlin to dive into our product and culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering.
• Competitive compensation and equity package.
• Flexible working hours, unlimited PTO, and travel opportunities.
• Access to a training and development budget for continuous professional growth.
• ClassPass membership, Nilo Health, Health insurance, weekly sponsored office lunches.

Hiring process

• Peer Interview
• Meet your manager
• Expert interview(s)
• Bar Raiser Interview