Clinician Support Representative (AI)

TL;DR

Clinician Support Representative (AI): Supporting clinicians with hirify.global’s AI tools and enhancing their experience with an accent on improving product education at scale. Focus on influencing roadmap and design decisions based on customer feedback and leveraging hirify.global’s AI Agent to enhance efficiency.

Location: Hybrid, San Francisco. Teams come together in person three days a week.

Salary: $70K - $90K

Company

hirify.global combines clinician love with the latest AI tech and intense execution to create products that make clinicians happier.

What you will do

• Support clinicians across chat, email, and live video, helping them understand and succeed with hirify.global’s AI tools.
• Identify and own projects that improve clinician experience and product education at scale.
• Represent the voice of the customer within the product org, surfacing insights that influence roadmap and design decisions.
• Leverage hirify.global’s AI Agent to enhance efficiency and maintain a high-quality, human experience.
• Create and refine help content, FAQs, and in-product education resources.

Requirements

• Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup.
• Excellent written and verbal communication skills.
• Strong product intuition and the confidence to propose and drive improvements independently.
• Experience with Intercom or similar CRM/support tools.
• Comfort working with AI-powered tools and workflows.
• Ability to multitask and thrive in a fast-paced, evolving environment.

Nice to have

• Experience supporting clinicians.
• Familiarity with healthcare software or EHR systems.

Culture & Benefits

• Competitive salary and equity in a high-growth company.
• Opportunity to make an immediate impact.
• Medical, dental, and vision coverage.
• Unlimited paid time off.
• Company-sponsored annual retreats.
• 401(k) plan to support your long-term financial goals.