Senior Manager / Director of Account Management

TL;DR

Senior Manager / Director of Account Management: Leading and scaling the Account Management function for renewal and expansion of school district partnerships with an accent on establishing best-in-class practices and driving forecast quality. Focus on building high-performing teams, defining lifecycle management playbooks, and improving customer outcomes through strategic collaboration.

Location: Remote, based in the United States.

Salary: $150K–$162K base + 30% variable (OTE ~$210K)

Company

hirify.global is a mission-driven company focused on providing mental health support for students in a critical growth phase.

What you will do

• Build and lead a high-performing Account Management team to exceed retention and expansion quotas.
• Drive post-sale outcomes including GRR, NRR, and expansion revenue through strategic playbooks.
• Establish scalable processes and infrastructure for observable and predictable renewal processes.
• Partner with Customer Success, Marketing, and Product to align on customer outcomes and serve as a sponsor for key accounts.
• Define and refine the go-to-market strategy for renewals and expansion.
• Identify innovative ways to improve team performance and customer value.

Requirements

• Must be based in the United States.
• 7-10+ years of experience in Account Management, Customer Success, or renewal-focused sales roles.
• 5+ years managing client-facing teams in fast-paced, high-growth environments.
• 3+ years of experience managing managers.
• Proven track record as a top-performing account manager who has personally carried a number.
• Experience scaling post-sale motions and building repeatable plays for quota attainment.
• Deep familiarity with consultative selling methodologies and complex B2B buying environments.
• Strong quantitative orientation, comfortable owning dashboards, forecasts, metrics, and executive reporting.
• Exceptional communication skills and executive presence to influence senior decision-makers.

Nice to have

• Experience in education technology, healthcare, government/public sector, or other mission-driven verticals.
• Understanding of K-12 education systems, school district operations, or student support services.
• Familiarity with mental health services, telehealth platforms, or clinical operations.
• Experience with customer success platforms (ChurnZero, Gainsight) and CRM systems.

Culture & Benefits

• Engage in mission-driven work with inclusive colleagues who support each other.
• Competitive compensation and meaningful equity ownership in hirify.global.
• Generous PPO medical, vision, and dental coverage.
• Generous paid time off, including company closure from Christmas-New Years.
• Paid parental leave and 401K with employer match.
• Flexible and remote role with regular in-person retreats.
• Annual learning stipend and provided Macbook.