Senior Manager, Client Success (AI, Medtech)

TL;DR

Senior Manager, Client Success (AI, Medtech): Leading key client relationships and managing support staff to drive value and ensure exceptional support with an accent on strategic communication, cross-functional collaboration, and measurable outcomes. Focus on translating client insights into tailored value propositions, overseeing client programs, and proactively identifying opportunities to improve client experience within a healthcare context.

Location: Remote (United States) with up to 25% travel

Salary: $115,000–$135,000 annually

Company

hirify.global’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics.

What you will do

• Serve as primary client advocate and subject matter expert, leveraging strategic communication for value delivery.
• Partner with Strategic Accounts to understand client goals and translate insights into tailored value propositions.
• Collaborate cross-functionally with product, engineering, service operations, clinical programs, sales, and analytics.
• Generate materials and reporting to deliver insights and demonstrate program performance.
• Document and provide organizational visibility on account strategy, initiatives, and key metrics.
• Proactively identify opportunities to improve client experience and recommend enhancements.
• Lead team members by setting clear goals and fostering a collaborative environment.

Requirements

• 7–10 years of experience in client-facing roles such as Account Management or Customer Success.
• Bachelor’s degree or equivalent professional experience.
• Proven ability to build strong, trusted client relationships and drive measurable business results.
• Excellent strategic communication skills, with confidence presenting materials and speaking thoughtfully.
• Customer-first, startup-ready mindset with comfort navigating ambiguity and change.
• Experience working within Product-as-a-Service (PaaS) models, delegated vendor models, and/or value-based care environments.
• Hands-on experience in SaaS or technical roles, with familiarity using software platforms and technology solutions.
• Ability to shift between strategic and operational work, using systems thinking to prioritize client impact.
• Strong project management skills, including planning, execution, and cross-functional coordination.
• Healthcare domain experience strongly preferred.
• Willingness to travel up to 25% as needed.

Culture & Benefits

• Fully remote opportunity with about 25% travel.
• Comprehensive medical, dental, vision, life, and disability insurance, and Employee Assistance Program.
• 401K retirement plan with company match; flexible spending and health savings account.
• Up to 184 hours (23 days) of PTO per year + company holidays.
• Up to 14 weeks of paid parental leave.
• Pet insurance.
• Supportive, growth-oriented environment with diverse, inclusive teams.

Hiring process

• Preliminary Phone Screening with Talent Acquisition.
• Interview with Hiring Manager.
• Behavioral Interview(s).