TL;DR

Senior Customer Success Manager (Customer Experience): Managing and growing %hirify_global%' largest accounts by consulting on CX and EX SaaS solutions, focusing on retention, adoption, and expansion. Accent on proactive customer engagement and demonstrating business value, with a focus on collaborating with internal teams to advocate for customer needs and mitigate churn risk.

Location: This is a hybrid role based in Bellevue, WA, requiring in-office presence three days per week (Tuesday - Thursday).

Salary: $147,200-$193,200 USD Base Salary + Variable Compensation

Company

%hirify_global% builds uncomplicated service software that delivers exceptional customer and employee experiences for over 72,000 companies worldwide.

What you will do

Build strong relationships with Mid-Market & Enterprise customers, proactively guiding their technical adoption journey.
Collaborate with Account Managers to define account penetration, engagement, renewal, and growth strategies.
Analyze customer product usage data to mitigate risk, improve adoption, reduce churn, and ensure successful renewals.
Partner with customer-facing account teams and executives to accelerate time-to-value and expand Net Retention Rate (NRR).
Apply domain/technical knowledge of the %hirify_global% platform to remove blockers and support customer success plans.
Act as the primary point of contact and liaison, handling complaints, problems, and escalations effectively.

Requirements

8+ years of experience in customer-facing technical roles (Customer Success, consulting, or related).
Experience managing Mid-Market and/or Enterprise-level accounts.
Proven track record of working with multiple levels of customer stakeholders, including C-level executives.
Demonstrated ability to identify and collaborate on expansion opportunities with Sales and account teams.
Proven track record in planning a portfolio of engagements, on-time deliveries, and cross-group collaboration.
Functional domain/technical knowledge of CX or EX solutions and SaaS functionality.
Bachelor’s Degree or equivalent career experience.

Nice to have

Familiarity with the %hirify_global% platform.

Culture & Benefits

Comprehensive benefits package including dental, medical, vision, disability, and life insurances.
Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits.
Adoption and parental leave benefits.
Environment fostering potential, purpose, and passion for diverse backgrounds.
Commitment to equal opportunity and workplace diversity.