Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Owning and managing major holding company clients, leading onboarding and partnership expansion within complex agency structures with an accent on influencer marketing campaigns, creative direction, and client relationship management. Focus on understanding client goals, providing strategic recommendations, and identifying growth opportunities for AI-driven platforms.

Location: Hybrid in Chicago, United States, with a work from home stipend. Must be authorized to work in the US.

Salary: $85,000–$110,000

Company

hirify.global is an AI-first company creating next-generation content creation technology for businesses, enterprises, and studios, known for pioneering consumer creativity through products like Facetune.

What you will do

• Own and manage major holding company clients, serving as the primary point of contact across multiple brands and teams.
• Lead onboarding, implementation, and ongoing partnership expansion within complex agency structures.
• Oversee high-volume influencer marketing campaigns end-to-end, from strategy and creative direction through execution.
• Act as a trusted advisor to agency and brand partners by deeply understanding client goals and proactively guiding them toward success.
• Provide strategic recommendations, creative insights, and hands-on account management in a fast-paced, agency-style environment.
• Partner cross-functionally with product, revenue, and partnerships teams to advocate for customer needs and influence product improvements.

Requirements

• 4–5+ years of experience in customer success, account management, or client services.
• Strong agency background, with experience navigating fast-paced environments, complex stakeholder relationships, and creative marketing workflows.
• Proven ability to manage multiple high-velocity campaigns simultaneously.
• Direct experience in influencer marketing and the creator economy.
• Exceptional communication, relationship-building, and stakeholder management skills.
• Highly organized with strong prioritization and execution capabilities.

Nice to have

• Experience working with enterprise clients or holding company structures.
• Background in SaaS, tech, or AI-driven platforms.
• Experience in creative strategy or digital marketing.

Culture & Benefits

• Stock options.
• Health, dental, and vision insurance with the majority of premiums paid by the company.
• 401k with company match (up to 4%).
• $3,000 per year for lunch and $1,000 yearly for learning, development, and wellness.
• Work from home stipend.
• 21 Days of PTO plus birthdays off.
• Talented teammates and a strong work culture supporting a healthy work-life balance with a collaborative mindset.