Customer Success Manager (AI Marketing)

TL;DR

Customer Success Manager (AI Marketing): Owning and growing relationships with Enterprise customers, leading their program strategy in a consultative and data-driven fashion with an accent on advising on marketing strategy, best practices, and feature functionality. Focus on accurate revenue and renewal forecasting, understanding customer goals, implementing tailored success plans, and identifying expansion opportunities.

Location: Remote (United States)

Salary: $90,000 – $115,000 annually + bonus/commission + equity + benefits

Company

hirify.global is an AI marketing platform for 1:1 personalization, unifying SMS, RCS, email, and push notifications to drive performance, revenue, and loyalty through real-time behavioral insights.

What you will do

• Cement relationships with customers throughout the account lifecycle, including goal-setting, value delivery, account growth, and renewals.
• Deliver a consultant perspective in customer interactions, creating customized success plans based on goals and challenges.
• Develop a deep understanding of products and the broader marketing landscape.
• Regularly lead and present at customer meetings.
• Analyze customer usage for accurate forecasts and manage risk through proactive touch points.
• Lead discussions on new product interests and integrations, translating feedback into product requirements.

Requirements

• Background in SMS and/or email marketing.
• Strong understanding of growth and retention techniques and strategies.
• Demonstrated success in managing complex customer relationships, driving retention and expansion.
• Solutions-oriented mindset with excellent problem-solving and analytical skills.
• Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst.
• Must be based in the United States.

Culture & Benefits

• Competitive perks and benefits, including health & wellness and equity.
• Values: Default to Action, Be One Unstoppable Team, Champion the Customer, Act Like an Owner.
• Commitment to diversity, equality, and inclusion.
• Reasonable accommodations for candidates with disabilities.