Implementation Project Manager (SaaS)

TL;DR

Implementation Project Manager (SaaS): Manages end-to-end implementation projects for hirify.global’s Worker Management product, with an accent on aligning client processes with the SaaS platform and driving contractor/supplier onboarding. Focus on leading complex implementations, ensuring accurate client configuration, and providing structured product feedback.

Location: Remote (US). A hybrid schedule (3 days in office, 2 days work from home) would be requested if residing within commutable distance to one of hirify.global's offices.

Salary: $95,000.00 - $120,000.00 per year, with a potential bonus.

Company

hirify.global is a product company providing a SaaS platform that connects world-leading organizations with qualified suppliers, contractors, and vendors to improve supply chain risk and compliance globally.

What you will do

• Manage end-to-end implementation of Worker Management (WM) for new and existing client expansions.
• Lead client kick-off meetings, setting expectations for scope, timelines, roles, and responsibilities.
• Ensure client configuration and business requirements documentation is accurate, complete, and formally approved.
• Define, manage, and deliver against detailed project plans, adhering to internal processes and timelines.
• Present and implement best-practice workflows, partnering with clients to align internal processes with the hirify.global platform.
• Actively engage in, monitor, and drive contractor/supplier onboarding activities.
• Serve as a subject matter expert (SME) on implementation processes, workflows, timelines, and best practices.
• Provide structured product feedback to Product Management, including client requirements and enhancement opportunities.

Requirements

• Fluency in Portuguese and Spanish with the ability to conduct professional verbal and written communication.
• Excellent communication skills (interpersonal, written, public speaking).
• Strong customer service orientation with the ability to build trust and credibility.
• Highly organized with the ability to manage multiple clients and projects concurrently.
• Strong leadership skills and the ability to work effectively in a collaborative environment.
• Comfortable using technology and able to explain technical concepts to non-technical audiences.
• Strong attention to detail, particularly when monitoring data and analyzing reports.
• Proven ability to hold stakeholders accountable, manage deadlines, and navigate escalation processes.
• 3 years of project management and/or software implementation experience, preferably within SaaS environments.
• Bachelor’s degree in Business, Project Management, or a related field.

Nice to have

• Project Management Professional (PMP) or similar certification.
• Experience using project management software.
• Professional certifications (e.g., Six Sigma).

Culture & Benefits

• Comprehensive benefits package, including health, dental and vision insurance.
• 401(k) and Paid Time Off (PTO).
• Committed to salary transparency and equitable hiring practices.
• hirify.global is an equal opportunity employer and values diversity.