Project Manager

TL;DR

Project Manager: Managing a Global Tier 1 Support Team for eCommerce programs, ensuring timely resolution of escalations and driving continuous improvement in support processes. Focus on case management, process documentation, and stakeholder coordination with fulfillment vendors, IT, and product teams.

Location: Remote (US), based on US-specific benefits and company headquarters.

Salary: $83,000–$94,000 annually

Company

hirify.global is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

What you will do

• Manage a Global Tier 1 Support Team for eCommerce programs, ensuring timely resolution of escalations.
• Oversee case management using Salesforce and JIRA Support Portals.
• Conduct weekly action meetings to address and resolve critical cases.
• Provide routine training to upskill Tier 1 team on new products, policies, and processes.
• Collaborate with cross-functional teams including Fulfillment Vendors, IT, and multiple Product & Program teams.
• Create and maintain process documentation to ensure ISO compliance.

Requirements

• Strong experience in partner, customer, vendor, and subcontractor coordination.
• Excellent communication and organizational skills.
• Ability to work in fast-paced environments and collaborate effectively with teams.
• Advanced proficiency in Microsoft Office and other business applications.
• Enthusiastic, self-motivated, and persistent problem solver.

Culture & Benefits

• Medical/Dental/Vision/Life Insurance.
• Paid holidays plus Paid Time Off, Long-term/Short-term Disability.
• Paid Parental Leave and Employee Stock Purchase Plan.
• Energetic, collaborative, and inclusive workplace where everyone can thrive.
• Opportunity to build your career path within a global community of over 300,000 associates.