Customer Solution Architect Team Lead (Amer)

TL;DR

Customer Solution Architect Team Lead (AMER): Leading a team of Customer Solutions Architects, driving adoption of the hirify.global platform across startups and established brands with an accent on pre-sales discovery, onboarding, and technical success. Focus on coaching the team, building reusable flows, and collaborating with Sales, Product, and Engineering.

Location: Remote

Company

hirify.global is the Postgres development platform, built by developers for developers, providing a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search.

What you will do

• Hire, coach, and grow a global team of CSAs, serving as trusted technical advisors to customers.
• Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the customer journey.
• Create onboarding, training, and development plans for CSAs in technical storytelling, Postgres optimization, and customer success strategy.
• Ensure CSAs deliver successful outcomes, unblock adoption, and drive value for paid accounts.
• Work directly with strategic customers during complex escalations, architectural deep dives, or onboarding milestones.

Requirements

• 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering.
• 2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment.
• Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance.
• Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js.
• Clear, confident technical communicator and storyteller.
• Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams.

Nice to have

• Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards.

Culture & Benefits

• Fully Remote: Work from anywhere with a WeWork membership or co-working allowance.
• Every team member receives ESOP (equity ownership) in the company.
• Tech Allowance: Budget to set up your ideal work environment.
• Health Benefits: hirify.global covers 100% of health insurance for employees and 80% for dependents.
• Annual Off-Sites: The entire company gathers in a new city for a week of connection, collaboration, and fun.

Hiring process

• Apply – Our team will review your application.
• Intro Call – A short video chat to get to know each other.
• Interviews – Up to four calls with Founders, future teammates, and someone cross-functional.
• Decision – We may follow up with a final question or go straight to offer.