Renewal Specialist (SMB) (Cybersecurity)

TL;DR

SMB Renewal Specialist (Cybersecurity): Managing a portfolio of customer renewal opportunities and closing them successfully to maximize bookings with an accent on pricing strategies, negotiation, and churn prevention. Focus on proactive customer discovery, pipeline management, and achieving bookings targets.

Location: Position located in Singapore

Company

hirify.global is a cybersecurity company offering an AI-driven Human Risk Management platform to strengthen security culture for over 70,000 organizations worldwide.

What you will do

• Manage opportunities within an assigned customer portfolio, performing research on customer health and account status.
• Coordinate with SMB CSMs and Account Managers to strategize on renewals, add-ons, and upsells.
• Conduct proactive discovery with customers on opportunities and handle any objections to ensure successful closing.
• Negotiate with customers on opportunities to prevent churn and secure optimal terms.
• Employ pricing strategies that meet Company’s standards, policies, and procedures.
• Generate pricing quotes for renewals and manage the 30, 60, and 90 day opportunity pipeline.

Requirements

• Associate’s Degree or equivalent work experience and education.
• Experience with Gmail, Google Docs, MS Office (Word and Excel), and web browsers.
• Familiarity with standard concepts, practices, and procedures within the IT Security Field.
• Previous sales or negotiation experience.
• Strong verbal and written communications and superior customer service skills.
• Excellent time management, organization, strong collaborative, and teamwork skills.
• Ability to work with minimal supervision and build rapport with customers via phone, email, and video conferencing.

Nice to have

• Experience with Salesforce or other CRM.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets and employee referral bonuses.
• Adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses.
• Modern, high-tech, and fun work environment with a focus on radical transparency and extreme ownership.
• Support for continuous professional development in a welcoming workplace that encourages authenticity.
• Engaging daily activities, from team lunches to trivia competitions and local outings.

Hiring process

• An applicant assessment and background check may be part of your hiring procedure.
• Reasonable accommodation for the application, interviewing, or testing process can be requested.