Presales Architect, Product Specialist (Voice AI)

TL;DR

Presales Architect, Product Specialist (Voice AI): Consulting on complex, multi-product opportunities and scoping, designing, and validating how solutions fit into the client’s ecosystem with an accent on CPaaS, contact center, and Voice AI industry trends. Focus on influencing product strategy by identifying and sharing technology patterns and shifts from clients to product and engineering teams.

Location: Remote - Must be based in Sydney, Australia

Company

hirify.global is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide.

What you will do

• Develop expertise in the hirify.global platform, use cases, and buyer personas, while staying current on CPaaS, contact center, and Voice AI industry trends.
• Scope, design, and build multi-product solution architecture and presentations to secure the Technical Win.
• Design solutions across voice and digital channels, including routing, IVR, agent workflows, CRM integration, analytics, and end-to-end customer journey design.
• Teach cross-functional teams on product specific knowledge, enablement, strategy, and solutions / use cases.
• Document recent patterns and technology shifts with clients and prospects to influence Product and R&D strategy.

Requirements

• Demonstrated ability to lead complex solutions sales cycles, including novel solution scoping, design, and validation.
• Expert stakeholder collaboration and influencing skills.
• 6+ years of progressive presales experience, including complex solution architecture.
• 2+ years of demonstrated expertise CPaaS and/or contact center solutions.
• Strong track record of excellent verbal and written communication skills, and driving deal strategy with creative and compelling storytelling.
• Confidence influencing and engaging with C-level executives.

Nice to have

• Experience working in an overlay or specialist presales capacity.
• Experience collaborating with product on strategy, positioning, and roadmap.

Culture & Benefits

• Competitive pay, generous time off, ample parental and wellness leave, healthcare, and a retirement savings program.
• Remote-first work culture with a strong culture of connection and global inclusion.
• Opportunities to build relationships with customers and each other (approximately 20% travel).