Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Driving impactful change for brands by connecting cutting-edge AI technology with business results and crafting customized solutions. Focus on tailoring messaging to different audiences, facilitating in-depth presentations to senior executives, and identifying opportunities for expansion and upsell.

Location: London Office

Company

hirify.global is one of the largest and fastest-growing AI cybersecurity companies in the world, providing an Agentic AI security operations platform, GreyMatter, to help security teams detect, contain, investigate, and respond to cyber threats.

What you will do

• Become a subject matter expert on assigned customers, their organization, reporting structure, and initiatives.
• Serve as the main point of contact for internal and external teams, evolving the customer relationship.
• Tailor messaging to different audiences, from the C-suite to technical teams.
• Prepare and facilitate in-depth presentations (Executive Business Reviews) to senior executives.
• Identify and recommend opportunities for expansion based on the hirify.global solution and customer needs.
• Own 110% contract renewal and upsell targets.

Requirements

• Completed Bachelor's degree or higher education.
• At least one year of account management experience or related.
• Experience in sales with the ability to learn/apply complex technical concepts.
• Exceptional organization skills and ability to prioritize.
• Strong emotional intelligence and effective communication skills.
• Possess the skills necessary to be flexible, agile, and adaptable.
• Strong problem-solving skills and ability to identify unique solutions to complex problems.

Nice to have

• Experience with ticketing systems (JIRA, SNOW, etc.) or CRM tools.
• Experience presenting and engaging with audiences ranging from the End-User to C-Level Executives.
• Experience consulting with customers to understand pain points and help produce a compelling business case.

Culture & Benefits

• Generous Paid Time Off plan.
• Competitive compensation plans.
• Tuition and certification reimbursement.
• Employer supplemented medical, dental, and vision coverage.
• In-depth technical and leadership training, complemented by ongoing mindset coaching.
• Additional mental and physical wellness benefits.
• Free lunch on Fridays!