Customer Success Manager (AI Legaltech)

TL;DR

Customer Success Manager (AI Legaltech): Taking the lead on customer onboarding, training, and engagement for a market-defining SaaS platform with an accent on building lasting client relationships and driving product adoption. Focus on using customer insights to inform product improvements and supporting renewals, upsells, and cross-sells across a multi-country client base.

Location: Hybrid working in London, Singapore, or Sydney

Salary: £45,000–£75,000 + bonus

Company

A global scale-up at the forefront of AI innovation in the legal-tech space, transforming how organisations interact with contracts.

What you will do

• Build lasting client relationships across legal and commercial teams.
• Deliver tailored onboarding programmes for teams of all sizes.
• Facilitate product adoption through training, analysis, and ongoing optimisation.
• Use customer insights to inform future product improvements and internal strategies.
• Support renewals, upsells, and cross-sells across a multi-country client base.

Requirements

• A 2:1+ degree.
• Excellent written and verbal communication skills.
• A naturally confident, empathetic and articulate customer-facing manner.
• Strong multitasking skills and ability to manage competing priorities.
• Curiosity and comfort with SaaS tools and new tech.
• Ability to work hybrid from London, Singapore, or Sydney.

Nice to have

• Language skills in either German, French, or Spanish.

Culture & Benefits

• Hybrid flexibility with offices in major global hubs.
• Global travel opportunities to meet clients face-to-face.
• Work with award-winning AI software changing an entire profession.
• Learn from high-performing teams and progress quickly.
• Clear career pathways and training budget.
• Inclusive, international team culture with regular socials and offsites.