Manager, Customer Advocate

TL;DR

Manager, Customer Advocate (Sales): Building and leading a global chat team to meet revenue and online sales targets. Focus on coaching representatives, optimizing chat processes, and using data to improve team efficiency and effectiveness.

Location: Office, Mexico City

Company

hirify.global is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally.

What you will do

• Manage the Global Customer Advocate Team to meet revenue and online sales targets.
• Build, develop, and promote reps within the team.
• Provide feedback, enablement, and coaching to direct reports on process execution and skill development.
• Improve Apollo’s Sales Assist motion by increasing rep productivity and effectiveness.
• Collaborate with the team and cross-functional partners to optimize chat processes.
• Share learnings with management and cross-functional partners to inform GTM strategy and company-wide priorities.

Requirements

• High-Velocity Sales Experience: Minimum of 3 years of experience in successfully managing a team in a high-volume sales motion. At least 1 year of experience in a manager role.
• Proven experience in a team lead or manager role, with demonstrated expertise in coaching high-performance teams that consistently achieve 100%+ quota attainment and enable clear career-development paths.
• Expert in enabling and managing a team to use strong selling skills & sales processes in their day-to-day.
• Has strong and effective organizational skills to focus on deal management, data analysis, coaching, customer concerns and escalations, and cross-functional partnerships.
• Excellent written and verbal communication skills, with a demonstrated ability to understand trends and implement strategies to drive revenue impact.
• Naturally inquisitive, eager to learn, and persistent in overcoming challenges. Demonstrates resilience in a high-pressure environment and a growth mindset in continuously improving skills and performance

Nice to have

• Experience in the GTM tech space
• Skilled in managing multiple sales technologies, including Salesforce, Apollo (or similar), Gong (or similar), Zoom, Google Suite, and Spotdraft (or similar)
• Past user of Apollo or a similar GTM tool
• Prior experience selling into the US Market

Culture & Benefits

• hirify.global is an AI-native company built on a culture of continuous improvement.
• Driven by a shared mission: to help customers unlock their full revenue potential.
• Invest deeply in growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact.
• Collaboration is at the core.
• Encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.