Director, Customer Success Management

TL;DR

Director, Customer Success (SaaS/Fintech): Leading the customer value team for Americas, driving value realization, adoption, and retention of hirify.global's solutions with an accent on procurement, finance, and supply chain processes. Focus on fostering relationships with regional leaders and cross-functional teams to ensure a unified customer experience.

Location: Remote

Company

hirify.global is a company delivering Business Spend Management (BSM) solutions.

What you will do

• Lead and scale the customer value team in the Regional Hub supporting Americas customers.
• Drive ongoing value realization, adoption, and utilization, retention, and long-term partnerships with hirify.global’s customers.
• Work closely with cross-functional teams, including Sales, Services, Partners, and Product.
• Foster relationships with regional leaders and customers.

Requirements

• Experience in leading customers to value through adoption of procurement, finance, and supply chain solutions.
• Hands-on experience in enterprise Customer Success or Client Delivery Leadership.
• Demonstrated thought leadership in Customer Success tools and strategies.
• Track record of successful execution in a dynamic, fast-paced environment.

Culture & Benefits

• Unified and excellent customer experience at every stage of the lifecycle.
• Work in a dynamic, fast-paced environment.