Solutions Architect (Salesforce)

TL;DR

Solutions Architect (Salesforce): Defining how enterprises design, extend, and integrate Salesforce solutions, particularly focusing on Service Cloud and core ticketing workflows with an accent on enterprise architecture, complex system integration, and customer support technology strategy. Focus on architecting scalable Salesforce solutions, defining best practices, and ensuring seamless integration into Salesforce ecosystems.

Location: San Francisco, onsite

Salary: $250,000 – $300,000 On-Target Earnings

Company

hirify.global is a rapidly growing conversational AI platform empowering brands with concierge customer experience through AI agents.

What you will do

• Partner with Account Executives and Customer Success to design Salesforce-based solutions for complex service use cases.
• Lead technical conversations with prospects and customers, translating business requirements into robust Service Cloud architecture.
• Architect scalable ticketing and case management solutions leveraging Salesforce Service Cloud, including automation and routing.
• Design and oversee integrations between Salesforce and external systems using APIs, middleware (e.g., MuleSoft), ETL platforms, and event-driven patterns.
• Create reference architectures, reusable design patterns, and implementation playbooks that scale across customers.
• Provide hands-on configuration, development, and troubleshooting in Salesforce as a Subject Matter Expert for complex customizations.

Requirements

• 8–12+ years of experience in technical CRM architecture, system integration, or enterprise solutions engineering with a strong emphasis on Salesforce implementations.
• Deep expertise with Salesforce Service Cloud, including case management, console configurations, and omni-channel routing.
• Proven track record integrating Salesforce with external systems (ERP, ticketing, identity, data platforms) via REST/SOAP APIs, middleware, or custom connectors.
• Experience designing and implementing scalable data models, sharing/security models, and automation (Flows, Apex) in Salesforce.
• Strong ability to engage with diverse stakeholders and translate complex requirements into actionable architecture and implementation plans.
• Demonstrated success leading technical pre-sales design engagements and driving architectural consensus in ambiguous enterprise environments.

Nice to have

• Experience building best-in-class service and support platforms using Salesforce Service Cloud, including integrated ticketing and support analytics.
• Hands-on experience with MuleSoft or equivalent integration platforms connecting Salesforce to mission-critical systems.
• Salesforce Architect (CTA), Application Architect, or System Architect certifications.
• Background in customer support systems (e.g., Zendesk, Jira Service Management) and migrating or integrating service workflows into Salesforce.

Culture & Benefits

• In-office company driven by a shared commitment to excellence and velocity.
• Offers Equity and Commission.
• Values: customers are everything, relentless momentum, winner’s mindset, and stronger together.