Solution Engineer, Mid Market & Enterprise (AI)

TL;DR

Solution Engineer (AI): Partnering with customers to deploy ChatGPT and hirify.global API applications, guiding their AI strategy, and identifying high-value use cases with an accent on technical expertise, architectural patterns, and demonstrating business value. Focus on delivering pre-sales customer experience for complex organizations and developing prototypes of Generative AI/ML solutions.

Location: This role is based in Dublin, Ireland. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

Company

hirify.global is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Deliver pre-sales technical expertise for prospects and customers, outlining the value proposition, and answering product, API, and LLM-related questions.
• Demonstrate how leveraging ChatGPT and the hirify.global API can meet customers’ business needs and deliver substantial business value.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback.
• Serve as the first line of defense for security and compliance questions, guiding customers toward relevant resources and escalating complex requirements.

Requirements

• 3+ years of experience in a technical customer-facing role, managing technical and business relationships with complex organizations.
• Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products.
• Industry experience in programming languages like Python or Javascript and working with REST APIs.
• Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
• Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.

Culture & Benefits

• Dedicated to ensuring general-purpose artificial intelligence benefits all of humanity.
• Push the boundaries of AI system capabilities and seek to safely deploy them globally.
• Embrace and value many different perspectives, voices, and experiences.
• Equal opportunity employer, committed to non-discrimination.
• Committed to providing reasonable accommodations to applicants with disabilities.