It Support Analyst

TL;DR

IT Support Analyst: Delivering hands-on technical support to local employees in the Solihull office and providing remote support across EMEA with an accent on ensuring reliable and secure end-user technology and office systems. Focus on troubleshooting issues, minimizing downtime, and supporting global IT initiatives.

Location: This position requires working at our Solihull site five days per week

Company

hirify.global is a customer relationship management (CRM) software company.

What you will do

• Serve as the primary on-site IT support resource for the Solihull office.
• Monitor and manage the IT Service Desk ticketing system, responding to requests and incidents.
• Manage user provisioning, device imaging, software installation, and system configuration for Windows and macOS environments.
• Support new hire onboarding and offboarding by preparing IT equipment and ensuring system access.
• Provide hands-on support for end-user hardware, peripherals, printers, and meeting room AV and collaboration technologies.
• Partner with the global IT team and external vendors to troubleshoot issues and support global IT initiatives.

Requirements

• 2–5 years of professional IT support experience in a corporate environment.
• Experience supporting both Windows and macOS systems, with a solid understanding of networking fundamentals and endpoint security best practices.
• Hands-on experience with tools and platforms such as Active Directory, Microsoft 365, Okta, Intune, Kandji, and Autopilot.
• Strong troubleshooting skills with the ability to independently diagnose issues and identify root causes.
• Service-oriented mindset with a passion for delivering exceptional end-user support.
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.

Nice to have

• Associate’s degree and/or relevant IT certifications (e.g., CompTIA A+, Microsoft, Apple ACSP).
• Experience supporting distributed or global teams.
• Familiarity with asset lifecycle management, including inventory tracking, equipment refreshes, and vendor coordination.

Culture & Benefits

• UK Pension Scheme
• Private medical and dental insurance
• Health &Wellness Reimbursement Program
• Unpaid sabbatical leave
• Educational Resources - Career & Personal Development Program
• Various discount programs