IT Support Engineer (Fintech)

TL;DR

IT Support Engineer (Fintech): Owning and maintaining hirify.global's secure and reliable IT environment end-to-end with an accent on endpoint, network, and access management in a regulated fintech setting. Focus on proactive problem-solving, compliance reporting, and continuous process improvement to ensure seamless operations for a hybrid workforce.

Location: Hybrid in London

Company

hirify.global is an award-winning investment platform that champions the use of exchange-traded funds (ETFs) for modern investors.

What you will do

• Provide hands-on IT support for Windows and macOS endpoints.
• Manage office IT infrastructure, including networks and Wi-Fi.
• Administer user accounts and access across SaaS tools like Google Workspace and internal systems.
• Ensure endpoint security, patching, and compliance in a regulated environment.
• Run secure and auditable onboarding and offboarding processes.
• Maintain clear documentation and asset inventories.

Requirements

• Proven experience supporting Windows and macOS endpoints in an enterprise environment.
• Strong understanding of enterprise infrastructure and office networks.
• Hands-on administration of user accounts and SaaS access.
• Practical experience with endpoint protection, patching, and compliance reporting.
• High standards for documentation, reporting, and operational discipline.
• Ability to work in London (hybrid model).

Nice to have

• Ability to define and improve IT solutions through automation or tooling.
• Experience validating improvements through tests or pilots.
• Exposure to fintech or other regulated environments.
• Russian language proficiency.

Culture & Benefits

• Opportunity for significant impact and responsibility from day one.
• Room to grow and influence the company's direction as it scales.
• Transparent and open culture with clear communication and collaboration.
• Supportive team of talented and experienced professionals.

Hiring process

• Introductory call with Talent team.
• Gamified cognitive assessment.
• Competency interview for experience and technical expertise.
• Senior leadership interview for culture and strategic alignment.