Data Center Services Analyst

TL;DR

Data Center Services Analyst: Supporting the delivery and operational oversight of outsourced data center and infrastructure services for global hardware deployments with an accent on tracking service delivery, identifying risks, and analyzing performance. Focus on ensuring reliable and consistent service execution across hirify.global’s data center footprint.

Location: Hybrid. Available in London, UK; Lisbon, Portugal; or Kuala Lumpur, Malaysia.

Company

hirify.global runs one of the world’s largest networks, powering millions of websites and Internet properties, with a mission to help build a better Internet.

What you will do

• Support the execution and oversight of outsourced data center and infrastructure services for hardware deployment and lifecycle operations.
• Track service delivery for rack installation, deployment support, remote hands, and in-data-center activities.
• Identify delivery risks, service gaps, and recurring issues, escalating concerns for resolution.
• Analyze service performance, deployment trends, and vendor metrics to support operational insight and reporting.
• Maintain dashboards, trackers, and operational reports to monitor execution and service health.
• Serve as an operational liaison between internal teams and external service vendors to ensure clarity on responsibilities and escalations.

Requirements

• Experience supporting infrastructure operations, data center services, or hardware deployment activities.
• Familiarity with data center environments, rack-level hardware, or infrastructure build-out processes.
• Strong analytical skills with experience using spreadsheets, dashboards, or trackers to monitor execution and performance.
• Comfort working with operational metrics, SLAs, and service indicators.
• Clear written and verbal communication skills, with the ability to coordinate across teams and with external vendors.
• Strong sense of ownership, follow-through, and accountability in execution-heavy environments.

Nice to have

• Experience working with outsourced service providers or vendor-managed operational models.
• Exposure to large-scale infrastructure deployments or global data center operations.
• Familiarity with service reviews, vendor evaluations, or commercial performance tracking.

Culture & Benefits

• Be part of a mission to build a better Internet by protecting the free and open Internet.
• Contribute to initiatives like Project Galileo, supporting journalism and civil society organizations with security tools.
• Participate in the Athenian Project, providing free protection for government election websites.
• Engage with public services like 1.1.1.1, a fast, secure, and privacy-centric public DNS resolver that does not store client IP addresses.
• Join a diverse and inclusive team that values curiosity and empathy.
• hirify.global is an equal opportunity employer committed to providing equal employment opportunity for all people.