Technical Support Lead (macOS/JAMF)

TL;DR

Technical Support Lead (macOS/JAMF): Overseeing advanced technical support operations for macOS environments and driving endpoint management strategy with an accent on JAMF suite integration and automation workflows. Focus on managing escalated incidents, ensuring security and compliance, and mentoring technical talent.

Location: Hybrid in London, United Kingdom

Company

hirify.global is building the standard for institutional digital asset infrastructure focusing on custody, collateral management, and prime services.

What you will do

• Lead the L2 Technical Services team, providing guidance and performance management.
• Define and execute macOS and JAMF strategy, including Apple Business Manager integration.
• Oversee JAMF Pro, JAMF Connect, and related automation workflows.
• Manage escalated incidents and ensure timely resolution of complex technical issues.
• Collaborate with Infrastructure and DevOps teams on automation and integration projects.
• Drive endpoint security and compliance initiatives across the macOS fleet.
• Provide oversight for Network configuration and support activities.

Requirements

• Proven leadership experience in IT support or infrastructure teams.
• Advanced proficiency with JAMF suite (Pro, Connect, Protect) and Apple Business Manager.
• Strong understanding of macOS lifecycle management and patching workflows.
• Experience with automation and scripting (Python, Bash) for device management.
• Knowledge of cloud platforms (AWS, Azure) and integration with endpoint management.
• Familiarity with security and compliance frameworks for enterprise environments.
• Excellent problem-solving and decision-making skills.
• Strong communication and stakeholder management capabilities.

Culture & Benefits

• Innovation, openness, and curiosity are central to everything we do.
• Collaborate with smart, driven colleagues in London and across global offices.
• Hybrid working model to balance in-office and flexible work.
• Focus on diversity and inclusion, with employee-led groups.
• Minimum of 35 days of paid time off per year, plus additional days for service.
• Comprehensive Medical Insurance, Life Insurance, Enhanced Pension Contributions, and 24/7 EAP.

Hiring process

• Initial Screening: Brief conversation with Talent Acquisition.
• Technical Interview: Virtual session via Microsoft Teams to discuss skills and problem-solving.
• In-Person Interview: Conversation focused on team dynamics, collaboration, and final technical questions.