Account Manager (Australia)

TL;DR

Account Manager (Australia): Own expansion efforts in the Australian market, managing SMB and Mid-Market customers, focusing on expansion and growth within existing accounts with an accent on revenue expansion, product adoption, and conversion. Focus on building processes, managing pipeline, and collaborating cross-functionally to ensure a cohesive customer journey.

Location: Must be based in Melbourne, Victoria, Australia.

Company

hirify.global is on a mission to provide managers of all business types and sizes with effective and affordable tools to communicate, operate, engage, and run their deskless workforce.

What you will do

• Own post-sale relationships with SMB and Mid-Market customers in Australia.
• Conduct discovery and expansion meetings to identify new opportunities.
• Collaborate with SDRs to manage and convert pipeline.
• Partner with onboarding and support teams to ensure a smooth customer experience.
• Track and meet quarterly revenue expansion goals.
• Contribute feedback to Product and Marketing teams.

Requirements

• 2+ years of experience in SaaS, preferably in Account Management or Account Executive roles.
• Proven track record in SMB or Mid-Market segments.
• Experience transitioning from Sales (AE/BDR) to Account Management, or a hybrid background.
• Strong collaborative mindset and cross-functional experience (Sales, Customer Success, Marketing).
• Highly independent and self-driven, thrives in a low-supervision environment.
• Understands early-stage teams or startups dynamics; comfortable building processes.
• Ambitious and growth-oriented, sees this role as an opportunity to scale a new region.
• Strong communication skills and ability to build trust with clients quickly.
• Must be based in Australia.

Nice to have

• Builder personality – proactive, resourceful, entrepreneurial.
• Not afraid of ambiguity; thrives in "first person on the ground" scenarios.
• High emotional intelligence and structured sales thinking.
• Willingness to invest time and energy into growing a region from scratch.

Culture & Benefits

• Every team member is treated as a long-term investment, with focus on nurturing and training for skill development.
• Make an impact by providing effective and affordable solutions for deskless workforce management.
• Passionate about executing job duties to drive the company forward and provide real value to customers.
• Enjoy a fun work environment with weekly happy hours and holiday parties.
• Work in an encouraging, caring, and supportive environment where everyone is welcome.