TL;DR

Renewals Manager (SaaS): Managing the end-to-end renewal process for a defined set of accounts, ensuring timely outcomes and strong customer health. Focus on identifying renewal risk indicators, contributing to mitigation plans, and supporting value-based renewal conversations.

Location: Remote - Australia

Company

%hirify_global% provides an email security platform that protects enterprises from targeted email attacks.

What you will do

Own and execute the end-to-end renewal process for a defined set of accounts, from early engagement through close.
Manage renewal timelines and customer communication to ensure timely, predictable outcomes.
Partner closely with Customer Success and Account Management to maintain strong customer health and retention.
Proactively identify renewal risk indicators and contribute to mitigation plans in partnership with cross-functional teams.
Support renewal strategy and participate in contract and pricing discussions that balance customer needs with Abnormal’s business objectives.
Deliver accurate renewal forecasting and reporting, leveraging data to inform prioritization and next steps.

Requirements

2–3 years of experience in Renewals, Customer Success, Account Management, or a related SaaS commercial role.
Experience supporting or owning contract renewals, including exposure to negotiation and close.
Foundational understanding of customer lifecycle management and common renewal risk indicators.
Experience participating in pricing, terms, or objection-handling conversations with customer stakeholders.
Ability to assess customer health signals and translate insights into renewal actions.
Proficiency with CRM systems (e.g., Salesforce); Gainsight experience is a plus.

Culture & Benefits

%hirify_global% is an equal opportunity employer.