Renewals Manager (SaaS)

TL;DR

Renewals Manager (SaaS): Managing the end-to-end renewal process for a defined set of accounts, ensuring timely outcomes and strong customer health. Focus on identifying renewal risk indicators, contributing to mitigation plans, and supporting value-based renewal conversations.

Location: Remote - Australia

Company

hirify.global provides an email security platform that protects enterprises from targeted email attacks.

What you will do

• Own and execute the end-to-end renewal process for a defined set of accounts, from early engagement through close.
• Manage renewal timelines and customer communication to ensure timely, predictable outcomes.
• Partner closely with Customer Success and Account Management to maintain strong customer health and retention.
• Proactively identify renewal risk indicators and contribute to mitigation plans in partnership with cross-functional teams.
• Support renewal strategy and participate in contract and pricing discussions that balance customer needs with Abnormal’s business objectives.
• Deliver accurate renewal forecasting and reporting, leveraging data to inform prioritization and next steps.

Requirements

• 2–3 years of experience in Renewals, Customer Success, Account Management, or a related SaaS commercial role.
• Experience supporting or owning contract renewals, including exposure to negotiation and close.
• Foundational understanding of customer lifecycle management and common renewal risk indicators.
• Experience participating in pricing, terms, or objection-handling conversations with customer stakeholders.
• Ability to assess customer health signals and translate insights into renewal actions.
• Proficiency with CRM systems (e.g., Salesforce); Gainsight experience is a plus.

Culture & Benefits

• hirify.global is an equal opportunity employer.