Sr. Customer Success Manager (SaaS)

TL;DR

Sr. Customer Success Manager (SaaS): Managing the post-sales customer lifecycle for hirify.global's Segment team, driving product adoption and ensuring customers derive value from the platform with an accent on customer satisfaction, retention, and growth. Focus on building tailored strategies, solving complex challenges, and advocating for customer needs across executive stakeholders.

Location: Remote within the following eligible US states: AZ, CO, ID, MT, NM, UT, and WY.

Salary: $115,100 - $143,800 (Based in Colorado, Hawaii, Minnesota or Vermont). $121,500 - $151,800 (Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area)). $127,800 - $159,700 (Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California)

Company

hirify.global is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses.

What you will do

• Drive full value realization of the Segment platform to ensure customer success.
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
• Manage the customer relationship, acting as a trusted advisor to executive and senior leadership.
• Identify and expand opportunities to deepen customer engagement and account growth.
• Collaborate with internal teams to optimize implementations and resolve complex technical challenges.
• Proactively identify risks, prioritize opportunities, and develop mitigation plans for high-impact accounts.

Requirements

• Must be located in one of the following eligible states: AZ, CO, ID, MT, NM, UT, and WY.
• 5+ years managing enterprise-level customers.
• 7+ years in customer-facing roles (CSM, account management, or consulting).
• Proven experience working within or supporting Fortune 500 companies or similarly large organizations.
• Expert in strategic planning, bringing data-driven insights and best practices to optimize client success.
• Proven ability to build and sustain relationships with executive-level stakeholders, as well as business and technical contacts.

Culture & Benefits

• Competitive pay and generous time off.
• Ample parental and wellness leave.
• Healthcare and a retirement savings program.
• Focus on connection and opportunities to build relationships.
• Employees empowered to build positive change in their communities.