TL;DR

Client Success Manager: Driving customer retention and revenue expansion for the Enterprise Retail division by building strategic partnerships with customers to maximize their investment and ensure long-term success. Focus on onboarding, product adoption, expansion opportunities, and mitigating churn risks.

Location: Calgary, Halifax, Montreal, Toronto, Vancouver

Salary: $90,000 - $105,000 CAD

Company

%hirify_global%'s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

What you will do

Operate as a strategic partner to customers, ensuring a seamless transition, adoption, and long-term success with %hirify_global%’s solutions.
Own product adoption and customer retention for retail partnerships in the NOAM region.
Build strong relationships with key stakeholders, including the c-suite, to influence change across their organization.
Measure, identify, and monitor customer value and ROI to demonstrate value proposition back to customer and to internal leadership.
Collaborate cross-functionally with Sales, Product, and Support teams to mitigate risk and enhance the overall customer experience.
Understand customers' business objectives and merchandising processes/systems to ensure %hirify_global% supports their needs/goals.

Requirements

Bachelor’s degree (any field)
Experience working in the wholesale industry or at a multi-brand retailer
5+ years of experience in Customer Success or Account Management within both SaaS and wholesale/retail industries
Strong strategic and problem-solving skills, with the ability to anticipate change and adjust priorities proactively
As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.
Proven ability to drive retention, product adoption, and customer engagement through data-driven insights and proactive strategies
Experience in overseeing/managing project implementation across multiple stakeholders.

Culture & Benefits

Flexible paid time off and remote work policies.
Equity options.
Contributions to your pension plan.
Training opportunities to grow your skills and career.
Health and wellness credit.
Time off to volunteer and give back to your community.