Client Success Manager

TL;DR

Client Success Manager: Driving customer retention and revenue expansion for the Enterprise Retail division by building strategic partnerships with customers to maximize their investment and ensure long-term success. Focus on onboarding, product adoption, expansion opportunities, and mitigating churn risks.

Location: Calgary, Halifax, Montreal, Toronto, Vancouver

Salary: $90,000 - $105,000 CAD

Company

hirify.global's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

What you will do

• Operate as a strategic partner to customers, ensuring a seamless transition, adoption, and long-term success with hirify.global’s solutions.
• Own product adoption and customer retention for retail partnerships in the NOAM region.
• Build strong relationships with key stakeholders, including the c-suite, to influence change across their organization.
• Measure, identify, and monitor customer value and ROI to demonstrate value proposition back to customer and to internal leadership.
• Collaborate cross-functionally with Sales, Product, and Support teams to mitigate risk and enhance the overall customer experience.
• Understand customers' business objectives and merchandising processes/systems to ensure hirify.global supports their needs/goals.

Requirements

• Bachelor’s degree (any field)
• Experience working in the wholesale industry or at a multi-brand retailer
• 5+ years of experience in Customer Success or Account Management within both SaaS and wholesale/retail industries
• Strong strategic and problem-solving skills, with the ability to anticipate change and adjust priorities proactively
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.
• Proven ability to drive retention, product adoption, and customer engagement through data-driven insights and proactive strategies
• Experience in overseeing/managing project implementation across multiple stakeholders.

Culture & Benefits

• Flexible paid time off and remote work policies.
• Equity options.
• Contributions to your pension plan.
• Training opportunities to grow your skills and career.
• Health and wellness credit.
• Time off to volunteer and give back to your community.