Customer Success Manager (Hrtech)

TL;DR

Customer Success Manager (Hrtech): Managing a portfolio of enterprise accounts, focusing on driving adoption, usage, and customer satisfaction. Focus on building strong customer relationships, mitigating churn, and identifying growth opportunities.

Location: Must be located in the New York Metro Area and willing to work in our NYC office 2 days a week (Tuesday & Thursday)

Salary: $89,000 - $121,000 per year

Company

hirify.global helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent.

What you will do

• Build and execute account-specific relationship frameworks including status calls and business reviews.
• Manage a portfolio of accounts with a focus on adoption and usage.
• Work closely with customers to help them change their workplace and achieve their business goals.
• Become a trusted advisor and customer advocate within hirify.global, collaborating with Product, Development, Marketing, and Sales teams.
• Protect existing revenue streams and identify opportunities and risks.
• Assess client health and develop strategies to mitigate churn.

Requirements

• SaaS Account Management or CSM experience, owning a book of business with targets on net retention.
• Experience working in a B2B (client-facing) role.
• A passion to learn the products’ functionality and be tech-savvy.
• A desire to work in a fast-paced startup environment.
• Strong work ethic, integrity, and desire to succeed.
• Executive project management skills and ability to communicate effectively across the C-suite.

Nice to have

• Experience with SFDC, Asana, and/or ChurnZero.
• An HR or HRM background.

Culture & Benefits

• Stock options at a high-growth unicorn startup.
• 100% subsidized medical, dental, and vision coverage for employees.
• 401(k) with a 3% company match.
• Work from home allowance to set up your home office.
• Temporary remote work from anywhere in the world for up to 2 months after 6 months of employment.
• Employee referral program - $2,500 bonus for each successful referral.