Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI): Managing strategic, complex customer relationships within the EMEA region, driving value realization, adoption, and long-term expansion across enterprise accounts. Focus on executive engagement, aligning product adoption with business outcomes, and leveraging AI to redefine recruitment services.

Location: Comfortable commuting to a local office in Amsterdam 2 - 3 days per week.

Company

hirify.global is building the AI infrastructure that powers the next generation of recruitment services.

What you will do

• Serve as the primary executive-facing partner for hirify.global’s enterprise customers across EMEA and globally.
• Build and execute strategic success plans that tie product adoption to measurable business outcomes, operational transformation, and ROI.
• Drive account maturity across multiple business units, regions, and stakeholder groups.
• Proactively identify expansion opportunities and partner with Sales on commercial strategy, upsells, and cross-sell motions.
• Act as a strategic advisor on recruitment technology, AI adoption, and workflow optimization.
• Lead executive business reviews with compelling ROI storytelling, adoption benchmarks, and transformation roadmaps.

Requirements

• 7+ years of experience in Customer Success, Account Management, or similar roles supporting enterprise B2B SaaS accounts.
• Proven ability to manage and grow global, multi-stakeholder enterprise accounts, ideally within recruitment tech, HR tech, or AI-led platforms.
• Demonstrated success in influencing C-level and SVP-level stakeholders and driving strategic transformation initiatives.
• Strong technical fluency: able to discuss APIs, integrations, data flows, and workflow design with IT and product teams.
• Highly analytical and data-driven approach to value realization, adoption, and risk management.
• Excellent communicator with strong executive presence and consultative skills.
• Fluent Dutch & English (additional European languages a plus).

Culture & Benefits

• Competitive compensation and performance upside.
• Stock options to participate in the value you help create.
• Top-tier tools (MacBook Pro + personal development budget).
• Hybrid work and occasional travel.
• Clear growth path into senior/strategic roles as our enterprise segment expands.