Manager Implementation Ops

TL;DR

Manager Implementation Ops: Leading and coaching Implementation Consultants to ensure accurate setup of Web Pay Products and excellent client service, with an accent on handling escalated client issues and managing team performance. Focus on improving department processes, coordinating training needs, and developing team members to meet departmental goals.

Location: 100% in-office role based in Schaumburg, IL or Rochester, NY, USA. Candidates must be able to work on-site five days per week.

Salary: $90,000–$120,000/yr

Company

hirify.global is an award-winning provider of cloud-based HR and payroll software solutions, offering a complete platform for the modern workforce to automate and streamline HR and payroll processes.

What you will do

• Ensure clients receive appropriate customer service and technical support, handling escalated issues.
• Manage day-to-day activities of Implementation support staff, providing leadership, coaching, and mentoring.
• Collaborate with other departments to ensure consistency in policies and procedures.
• Work with Learning & Development to coordinate and assess employee training needs.
• Develop and implement employee motivation activities and incentives.
• Interview and hire candidates and plan/schedule resources with the Department Director.

Requirements

• 2 years of Management Experience.
• Strong mathematical ability and aptitude to learn payroll software.
• Excellent troubleshooting ability for client payroll issues.
• Ability to multi-task and work in a fast-paced, high-stress environment.
• Excellent listening and communication skills (100% client satisfaction priority).
• Knowledge of Microsoft Office, especially Microsoft Excel.

Nice to have

• Experience in team development and workflow process in a matrix environment.
• Bachelor’s Degree in applicable focus area.
• Project Management and/or Change Management experience.
• Cross-functional collaboration experience with Sales teams.

Culture & Benefits

• Comprehensive benefits including medical, dental, vision, life, disability, and a 401(k) match.
• Perks supporting employees, families, and finances.
• Opportunities for career development.
• Commitment to full inclusion and diversity through employee resource groups.
• Compliance with federal and state disability laws, making reasonable accommodations.