Manager, Customer Success

TL;DR

Manager, Customer Success: Managing a team and overseeing customer satisfaction throughout the post-sales lifecycle with an accent on building strong customer relationships, promoting product adoption, and driving customer loyalty. Focus on analyzing customer performance data, developing engagement strategies, and managing renewal processes for retention.

Location: Remote, must be based in the US. Onsite presence at a hirify.global office may be required for interviews.

Salary: $105,800–$185,450 USD

Company

hirify.global is a global provider of professional information, software solutions, and services.

What you will do

• Manage a team of Customer Success professionals.
• Oversee customer onboarding and improve the experience.
• Analyze customer performance data and identify improvement areas.
• Develop and execute strategies for customer engagement and product usage.
• Handle escalated customer issues and provide resolutions.
• Manage renewal processes to ensure customer retention.

Requirements

• Proven ability to manage and lead teams effectively.
• Strong analytical, strategic thinking, and communication skills.
• Proficiency in building and maintaining strong client relationships.
• Familiarity with customer success tools and platforms.
• Must obtain a FinCEN ID within 7 days of employment and comply with US Corporate Transparency Act requirements.
• English: B2 required

Culture & Benefits

• Competitive benefits including Medical, Dental, & Vision Plans.
• 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan.
• Vacation, Sick Time, and Paid Parental Leave.
• Bonus eligibility.
• Values authenticity and individual skills, requesting participation in interviews without AI tools or external prompts.

Hiring process

• Participation in interviews without AI tools or external prompts.
• Interviews may include in-person components.
• Virtual backgrounds are asked to be removed.