Global Seller Onboarding Specialists

TL;DR

Global Seller Onboarding Specialists: Managing the final stages of the sales funnel to activate and accelerate the onboarding process for US merchants with an accent on project management, product expertise, and cross-functional collaboration. Focus on driving world-class implementation experiences, resolving obstacles, and ensuring optimal setup and training on Square's platform.

Location: Hybrid role, primarily remote with occasional onsite merchant work and travel (around 10%), restricted to US locations.

Salary: $4,846–$8,877 USD per month (hourly rates vary by US geographic zone)

Company

hirify.global, Inc. builds technology to increase access to the global economy through brands like Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, focusing on commerce, financial services, music, and crypto.

What you will do

• Manage the final stages of the sales funnel to drive activation and accelerate onboarding for US merchants.
• Drive world-class onboarding and implementation experiences for Square’s sellers, ensuring accountability to go-live timelines.
• Cultivate strong cross-functional relationships with Sales, Account Management, Customer Success, Engineering, and Product teams.
• Anticipate and resolve obstacles by managing stakeholder communications and developing scalable strategies.
• Master Square’s platform, products, integrations, and ecosystem to serve as a trusted subject-matter expert.
• Lead high-impact, multi-merchant projects with competing priorities, ensuring effective resource allocation and timely delivery.

Requirements

• BA/BS degree, preferably.
• 4-5+ years of experience in a customer-facing role, preferably in software implementation, support, sales/account management, or customer success.
• Proven track record of success in delivering multiple complex projects in the technology industry while partnering with external and internal clients.
• Previous Project Management experience is expected.
• Strong time management, and excellent written & verbal communication skills.
• Ability to thrive within ambiguity and operate independently, with a bias for action.

Nice to have

• Experience in the POS, Payments, or Tech industries.
• Experience in hardware installation and network configuration.

Culture & Benefits

• Healthcare coverage and retirement plans.
• Work from home flexibility.
• Employee Stock Purchase Program and Wellness perks.
• Paid parental leave and paid time off.
• Access to Learning and Development resources.
• Commitment to an inclusive workplace and interview experience, providing reasonable accommodations.