Mid-Market, Customer Success Manager

TL;DR

Mid-Market, Customer Success Manager: Serving as the primary post-sales contact for high-value customers and driving platform adoption and retention with an accent on product utilization and customer satisfaction. Focus on proactive engagement, relationship building, and strategic contributions to departmental strategies.

Location: Onsite in Lehi, Utah, 5 days a week.

Company

hirify.global provides an AI lead conversion and communication platform for local businesses.

What you will do

• Serve as the primary post-sales point of contact for Mid-Market business customers, acting as a quarterback for inquiries and escalations.
• Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of hirify.global products.
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
• Regularly conduct check-ins to assess customer satisfaction, identify opportunities, and offer solutions.
• Develop strong relationships with customers and become a trusted advisor.
• Work cross-functionally to relay product feedback.

Requirements

• Experience and passion for increasing customer value by increasing product usage.
• Demonstrated ability to maximize retention save percentage.
• Proven experience and success in a customer success or account management role.
• Ability to confidently and effectively speak with customers of all levels, including C-suite.
• Ability to provide strategic contributions through active involvement in shaping departmental strategies.
• Excellent problem-solving and analytical abilities to address customer challenges effectively.
• Technically adept and able to grasp complex software concepts quickly.

Nice to have

• 5+ years customer success, onboarding, or account management experience.
• 3+ years B2B software experience.
• 4-year degree.
• Consistent over-achievement in past and current positions.

Culture & Benefits

• Work in hirify.global HQ in Lehi, UT 5 days a week.
• Open and transparent culture.
• Life insurance, long and short-term disability coverage.
• Paid maternity and paternity leave, and fertility benefits.
• Generous vacation time, plus three 4-day summer holiday weekends.
• Excellent medical, dental, and vision benefits, and a 401k Plan.
• A stellar HQ gym with local professional coaches and classes offered.
• Onsite HQ child care center, subsidized for employees.