Customer Success (Audio AI)

TL;DR

Customer Success (Audio AI): Partner with enterprise customers to build and deploy conversational AI agents on hirify.global Agents Platform with an accent on agent design, integration, and voice customization. Focus on driving revenue growth, optimizing agent performance, and scaling multi-product adoption across web, mobile, and telephony.

Location: Remote within the United States with ability to operate in ET, CT, MT, or PT timezones; preference for New York City or San Francisco with optional office presence

Company

hirify.global is a leading audio AI research and product company focused on human-like speech synthesis and conversational AI platforms, rapidly growing with a multi-billion dollar valuation.

What you will do

• Advise enterprise customers on agent design, personas, conversation flows, tool integrations, and voice customization
• Guide deployment and scaling of AI agents across web, mobile, and telephony platforms
• Analyze agent performance data and conversational logs to identify optimization opportunities
• Own expansion outcomes and net revenue retention across a portfolio of enterprise accounts
• Identify and drive cross-sell and multi-product adoption opportunities
• Collaborate with Sales, Engineering, and Customer Success teams to convert technical success into revenue growth

Requirements

• 1-3 years of Customer Success or Account Management experience with complex B2B SaaS, Developer Tools, or AI/ML products
• Proven track record of driving revenue outcomes including quota ownership and cross-sell/renewals
• Experience building and deploying AI agents and familiarity with API integrations and SDKs
• Strong problem-solving, technical, analytical, communication, and interpersonal skills
• Ability to operate within US timezones (ET, CT, MT, PT)

Nice to have

• Experience in the audio AI space

Culture & Benefits

• Innovative culture focused on AI frontier and impact
• Growth paths and professional development stipend
• Annual company offsites and social travel stipend
• Monthly co-working stipend for remote employees
• Global team with minimal bureaucracy and AI-first approach