TL;DR

Customer Success (Audio AI): Partner with enterprise customers to build and deploy conversational AI agents on %hirify_global% Agents Platform with an accent on agent design, integration, and voice customization. Focus on driving revenue growth, optimizing agent performance, and scaling multi-product adoption across web, mobile, and telephony.

Location: Remote within the United States with ability to operate in ET, CT, MT, or PT timezones; preference for New York City or San Francisco with optional office presence

Company

%hirify_global% is a leading audio AI research and product company focused on human-like speech synthesis and conversational AI platforms, rapidly growing with a multi-billion dollar valuation.

What you will do

Advise enterprise customers on agent design, personas, conversation flows, tool integrations, and voice customization
Guide deployment and scaling of AI agents across web, mobile, and telephony platforms
Analyze agent performance data and conversational logs to identify optimization opportunities
Own expansion outcomes and net revenue retention across a portfolio of enterprise accounts
Identify and drive cross-sell and multi-product adoption opportunities
Collaborate with Sales, Engineering, and Customer Success teams to convert technical success into revenue growth

Requirements

1-3 years of Customer Success or Account Management experience with complex B2B SaaS, Developer Tools, or AI/ML products
Proven track record of driving revenue outcomes including quota ownership and cross-sell/renewals
Experience building and deploying AI agents and familiarity with API integrations and SDKs
Strong problem-solving, technical, analytical, communication, and interpersonal skills
Ability to operate within US timezones (ET, CT, MT, PT)

Nice to have

Experience in the audio AI space

Culture & Benefits

Innovative culture focused on AI frontier and impact
Growth paths and professional development stipend
Annual company offsites and social travel stipend
Monthly co-working stipend for remote employees
Global team with minimal bureaucracy and AI-first approach