TL;DR

Enterprise Customer Success Manager (SaaS): Managing relationships with the company’s largest and most strategic customers with an accent on proactive engagement, strategic guidance, and long-term account value. Focus on ensuring customers receive exceptional service, fully leverage the platform’s capabilities, and align the software with their business objectives.

Location: Hybrid in Austin, TX or Tampa, FL (In the office 4 days per week Mon, Tues, Thurs, Fri)

Salary: $650K in monthly recurring revenue

Company

%hirify_global% automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers.

What you will do

Own and manage a portfolio of enterprise customers with high monthly spend and complex environments.
Act as the primary point of contact and advocate for enterprise clients across all internal teams.
Ensure all technical, billing, and account-related issues are resolved efficiently through coordination with internal teams.
Identify and drive opportunities for account expansion through additional products and services.
Partner closely with Technical Support, Product, Billing, and Sales teams to deliver seamless service.

Requirements

Proven experience managing high-value SaaS accounts, preferably in an RMM or MSP-focused environment.
Strong relationship-building and communication skills, including executive-level interactions.
Ability to understand technical solutions and translate them into business value.
Experience conducting QBRs, onsite visits, and strategic account planning.
Highly organized, proactive, and customer-focused with strong problem-solving abilities.
This position is NOT eligible for Visa sponsorship.

Culture & Benefits

Collaborative, kind, and curious community.
Hybrid remote work.
Comprehensive benefits package, which includes medical, dental, and vision insurance.
401(k) plan.
Unlimited PTO.
Opportunity for growth and advancement.