Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Partnering directly with enterprise customers building and deploying conversational agents on the hirify.global Agents Platform with an accent on agent design, personas, conversation flows, and tool integrations. Focus on delivering clear business outcomes in production environments, guiding customers through best practices for deploying and scaling agents, and analyzing agent performance data.

Location: Remote within the United States. Must be able to operate in ET, CT, MT, or PT timezones. Preference for candidates based in New York City or San Francisco.

Company

hirify.global is a research and product company defining the frontier of audio AI, making information accessible in any voice, language, or sound.

What you will do

• Advise enterprise customers on agent design, personas, conversation flows, and tool integrations to deliver clear business outcomes in production environments.
• Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony.
• Integrate agents with existing data sources and systems.
• Analyze agent performance data and conversational logs to identify friction points and optimization opportunities.
• Drive cross-sell through deeper agent usage.
• Partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.

Requirements

• 3-5 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products.
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals.
• Familiarity and experience with building and deploying AI agents.
• Familiarity and experience with API Integrations, and comfort and knowledge with navigating SDKs.
• Excellent problem-solving, technical, and analytical skills to address customer needs and concerns.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.

Nice to have

• Experience in audio AI space

Culture & Benefits

• Innovative culture with a team pushing the boundaries of what’s possible in AI.
• Countless opportunities to drive impact beyond your immediate role and responsibilities.
• Annual discretionary stipend for professional development.
• Annual discretionary stipend to meet up with colleagues each year.
• Annual company offsite in a new location.
• Monthly co-working stipend if not located near one of the main hubs.