Mid-Market Account Manager (AI)

TL;DR

Mid-Market Account Manager (AI): Managing a portfolio of mid-market customers, driving retention and expansion through strong partnerships and customer value realization. Focus on leading strategic conversations, conducting discovery and demos independently, and collaborating with Customer Success Managers to ensure measurable customer outcomes.

Location: Fully remote within the continental US

Salary: $200,000 OTE

Company

hirify.global is a leading AI marketing platform recognized as one of the Top 15 Most Innovative AI Companies of 2024, trusted by nearly 20% of the Fortune 500.

What you will do

• Own retention, renewal, and expansion revenue for a portfolio of mid-market customers.
• Partner closely with Customer Success Managers to align on customer outcomes and verify ROI.
• Conduct discovery, demos, and solution discussions independently.
• Develop and execute account plans outlining key stakeholders, goals, and expansion opportunities.
• Lead renewal and expansion cycles, collaborating cross-functionally with Product and Legal.
• Deliver business reviews and executive touchpoints highlighting ROI, adoption, and future opportunities.

Requirements

• 4+ years of B2B SaaS experience in Account Management, Customer Success, or Sales.
• At least 2 years managing mid-market accounts.
• Demonstrated success driving retention, renewals, and expansion revenue across multiple customer segments.
• Strong discovery and demo capabilities, able to lead consultative conversations independently.
• Technical fluency with SaaS products, including integrations, APIs, and workflow optimization.
• Proficiency with CRM tools such as Salesforce for forecasting and pipeline management.

Culture & Benefits

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families.
• 401(k) program with up to 2% company matching.
• Equity grant participation.
• Flexible PTO with a FlexExperience budget ($900 annually) to help make the most of time away from work.
• FlexWellness program ($1,800 annually) to support personal health goals.
• Generous budget for home office setup and $1,500 annual learning and development stipend.