Customer Success - EMEA - Western Europe (AI)

TL;DR

Customer Success (AI): Partnering with customers across Western Europe to drive adoption of the hirify.global platform, including core speech models, creative tools, and Agents with an accent on onboarding, enablement tactics, and best practices. Focus on analyzing product usage, identifying expansion opportunities, and driving revenue growth through renewals and upsells.

Location: Remote within Western Europe

Company

hirify.global is a research and product company defining the frontier of audio AI, offering Creative and Agents Platforms powered by Text to Speech, Speech to Text, and conversational AI models.

What you will do

• Administer onboarding and enablement tactics across multiple products.
• Advise on best practices for deploying hirify.global across web, mobile, and backend systems.
• Analyze product usage and performance signals to identify friction points and unblock adoption.
• Help customers realize measurable value from the platform.
• Drive renewals and upsells.
• Partner closely with Sales, Engineering, and Customer Success leadership.

Requirements

• 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Nordics region.
• Fluent in French and English.
• Familiarity and experience with building and deploying AI agents.
• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs.
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals.
• Self-motivated and able to work independently in a remote or distributed team environment.

Culture & Benefits

• Be part of a generational opportunity to define the trajectory of AI.
• Countless opportunities to drive impact beyond your immediate role and responsibilities.
• hirify.global proactively supports professional development through an annual discretionary stipend.
• Annual discretionary stipend to meet up with colleagues each year.
• Annual company offsite in a new location.
• Monthly co-working stipend if you’re not located near one of our main hubs.