Onboarding Coach (Latam)

TL;DR

Onboarding Coach (Customer Support): Training clients on the system, tailoring it to fit their needs as a hospitality business. Focus on providing exceptional support and ensuring a seamless onboarding experience for customers.

Location: Latin America

Company

hirify.global is a company that provides an intelligent platform that powers properties across 150 countries, processing billions in bookings annually.

What you will do

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of hirify.global’ products and customer needs.
• Contribute to training materials and stay updated on system changes.

Requirements

• Bring over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
• Have at least 2 years of relevant industry experience in customer-facing roles.
• Communicate product offerings clearly and synthesize feedback for internal teams.
• Share customer insights and opportunities across departments to drive alignment.
• Manage multiple projects or accounts with strong organizational and proactive skills.
• Empower clients to become self-sufficient during onboarding and beyond.

Culture & Benefits

• Remote First, Remote Always.
• 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo).
• Monthly Wellness Fridays - enjoy an extra long weekend every month.
• Full Paid Parental Leave.
• Home office stipend based on country of residency.
• Professional development courses in hirify.global University.